How do I pay for my order? (What should I do after checking out?)
Once the customer has checked out through the website, payment shall be sent WITHIN 24 HOURS through any of the channels indicated in the order confirmation e-mail.
Customer should message the Squad immediately if the order confirmation message has not been received within the next 2 hours after placing the order.
Is shipping cost included in the price list?
No, the price list indicated in each product does not include the shipping fee yet.
Where are your products from?
All bettas are directly supplied by breeders in Thailand and Indonesia, unless otherwise stated.
My fish (or item) is dead (or damaged) upon arrival. What should I do?
The customer is obligated to send photo/s and video/s of the actual package received, WITHIN 12 HOURS. Depending on the investigation, we shall take actions accordingly.
I did not get a confirmation email after I checked out. What should I do?
Please contact the Squad immediately to confirm if the order has been placed.
What happens if I fail to send my payment within 24 hours after checking out?
The Squad will have to cancel your order to make them available for other hobbyists.